Terms of use
1. What Rikba does
Rikba runs the Rikba MT app, which connects riders with licensed drivers in Malta, and the Rikba MT Driver app and web portals that drivers, fleet operators and business clients use. Drivers hold their own licences and are responsible for their vehicles and for carrying passengers safely.
2. Your account
- You must be 18 or older and give us correct details, including a mobile number you can receive SMS codes on.
- Keep your account to yourself. You are responsible for rides booked from it.
- We may suspend an account that is used for fraud, abuse of drivers or riders, or that breaks these terms. We will tell you why.
3. Booking and fares
- The app shows the fare for your ride before you confirm. That is the price you pay, unless you change the destination, add stops, or make the driver wait beyond the free waiting time shown in the app.
- Fares include VAT where it applies. Tips are optional and go to the driver in full.
- You pay by card in the app, through our payment provider Stripe, or in cash to the driver where the app offers cash. Company account rides are invoiced to the company.
- You receive a receipt in the app and by email when the ride ends.
4. Cancelling
You can cancel for free until a driver accepts your ride. If you cancel after that, or the driver waits at the pickup point and you don't come, the app may charge the cancellation fee it shows before you cancel.
5. Behaviour
Treat drivers, riders and their cars with respect. Wear a seatbelt. Don't ask a driver to break traffic rules or take more passengers than the car is licensed for. Damage or heavy soiling of a car may be charged to the rider's account, with photos as evidence.
6. Drivers
- To drive with Rikba you must hold a valid driving licence, a Transport Malta driver tag, and a vehicle licensed for passenger transport, with valid insurance. You must tell us at once if any of these lapse.
- You choose when you go online and which trips you accept.
- Rikba keeps the service fee shown in the driver app from each fare. Your earnings are paid out as described in the driver app.
- Separate driver terms, which you accept in the driver app, cover the rest of the relationship between you and Rikba.
7. Lost property and complaints
Report lost items or a problem with a ride from the ride in the app, or email info@rikba.eu. We reply within two working days.
8. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any rights you have as a consumer under Maltese law. Otherwise, Rikba is not liable for losses that were not foreseeable when you booked, such as a missed flight caused by traffic.
9. Changes and law
We may update these terms. If a change matters to you, we will tell you in the app before it takes effect. These terms are governed by the laws of Malta, and the courts of Malta have jurisdiction. As a consumer you can also bring a claim where you live in the EU.