About Rikba
These Terms and Conditions for Riders govern how riders access and use the Rikba website, app, and related rider-facing services.
The Rikba platform is operated by RIKBA Rides Ltd., with registered office at 23, Triq Nofs in-Nhar, Valletta, VLT 1102, Malta.
Nature of the service
Rikba provides a digital platform that enables riders to connect with independent drivers for transportation services.
Unless expressly stated otherwise, Rikba does not itself provide transportation services. The transportation contract is formed between the rider and the driver who accepts the ride.
Accounts and eligibility
Riders may be required to create an account using accurate and up-to-date information. You are responsible for maintaining the security of your account and device.
- You must provide accurate information.
- You must not allow unauthorized use of your account.
- You must notify Rikba promptly if you suspect misuse or unauthorized access.
Ride requests and bookings
A ride request becomes a confirmed booking only after a driver accepts it. Rikba does not guarantee driver availability for every request.
Estimated pickup and arrival times are indicative only and may vary due to traffic, weather, service availability, and other operational conditions.
Pricing and payment
Estimated fares shown before booking are indicative. Final pricing may vary based on route, time, traffic, waiting time, surcharges, taxes, or other properly disclosed charges.
Where in-app or cashless payments are supported, you authorize Rikba and its payment providers to process the applicable charge.
Cancellations
Riders may cancel a request before the trip begins. A cancellation fee may apply if a driver has already spent time or distance reaching the pickup point or if repeated abusive cancellations occur.
Rider conduct
Riders must use the platform lawfully, respectfully, and in good faith.
- Do not damage or soil a driver vehicle.
- Do not harass, threaten, or discriminate against drivers or other users.
- Do not transport unlawful or dangerous items.
- Do not use false booking details or engage in payment abuse.
Liability and platform role
Rikba acts as the platform intermediary. To the maximum extent permitted by law, Rikba is not liable for indirect or consequential losses arising from transportation services performed by independent drivers.
Important
Where required by law, Rikba may review service issues, complaints, or safety concerns and provide reasonable support without admitting liability for third-party transportation performance.
Changes and contact
Rikba may update these Terms from time to time. Continued use of the platform after an update takes effect means you accept the revised version.
Contact