Contact us
If you need help with your Rikba account, a ride issue, a privacy request, or a legal or compliance matter, please contact us.
Contact
RIKBA Rides Ltd.
23, Triq Nofs in-Nhar, Valletta, VLT 1102, Malta
Website: www.rikba.eu
Email: info@rikba.eu
Rider support
For questions relating to bookings, fares, ride issues, driver conduct, or lost property, please contact: info@rikba.eu.
Driver support
For questions relating to onboarding, documents, payouts, trip issues, or account access, please contact: info@rikba.eu.
Privacy requests
For privacy-related questions, access requests, correction requests, or deletion requests, please contact: info@rikba.eu.
Account deletion
If you would like to request deletion of your Rikba account and associated personal data, please contact: info@rikba.eu.
Please include your full name, phone number linked to the account, and whether the account is a rider or driver account.
Complaints
If you wish to submit a complaint regarding the Rikba platform or a service experience, please send your complaint to info@rikba.eu with sufficient detail for us to review the matter.
Include this in your message
- your full name;
- the phone number linked to the account;
- whether the issue relates to a rider or driver account;
- the date, time, and details of the issue you want reviewed.